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Shipping Information

Local Liftgate Delivery

What is local liftgate delivery?

– If the delivery address is within 150 miles of Fontana, CA 92336 and does not have access to a dock or forklift, our driver will lower the unit off our truck with the use of a liftgate.  The maximum liftgate capacity is 4,000lbs.  Any units that exceed 4,000lbs in shipping weight will be subject to additional charges (contact us for details).

Delivery Information

Order Processing:
Normal order processing can take between 1-2 business days (Monday – Friday, excluding major Holidays).

Shipping and Delivery:
ESSLifts.com offers NATIONWIDE SHIPPING to commercial locations in the contiguous United States. Currently, ESSLifts.com does not ship to U.S. Territories outside the contiguous 48 states (Alaska, Hawaii, Puerto Rico, Guam), APO/FPO, Canada or other international addresses.

ESSLifts.com cannot guarantee delivery times, but we do our best to provide accurate estimates. Deliveries only occur on weekdays outside 150 miles of Fontana, CA.  ESSLifts.com is able to deliver on some weekends if you are within 150 miles of Fontana, CA.  Orders you place with ESSLifts.com on a Saturday or Sunday will not be processed until the following business week.

Please note: For delivery addresses outside 150 miles of Fontana, CA – Items ship on Pallets and include Lift Gate Service (if needed) for items weighing less than 2500lbs.  It is the customer’s responsibility to remove the item from the pallet with a crane, forklift or other suitable lifting device (not a pallet truck/pallet jack).
For all items in excess of 2500lbs delivering to an address 150 miles outside Fontana, CA – A forklift or dock IS REQUIRED.

IMPORTANT: At the time of delivery, the customer is responsible for inspecting the order for visible damage, concealed damage and/or missing parts. This includes unwrapping the item to inspect for concealed damage. If an item is found to be majorly damaged, the customer should refuse delivery of the item and notify ESSLifts.com. In the case of minor damage or missing parts the customer can choose to keep the item – see below.

Per freight carrier rules, if a customer wants to keep damaged items or orders that are missing parts, the damage or missing parts must be noted on the proof of delivery form or signature form. Failure to note freight damage (including concealed damage) or missing parts constitutes acceptance of ownership of the item “AS IS” and shifts the responsibility from the freight carrier to the customer for the cost of item repair and/or missing parts.

Specials Service Charges below are NOT INCLUDED with Carrier Shipping:
Note: Additional fees below are only applicable to shipments outside 150 miles of Fontana, CA 92831

Residential Delivery – $250.00 Additional Per Shipment
A Residential Delivery is defined as delivery to a location that is a home or other dwelling where people live on the premise, including any business operating from a home.

Call Notification Fee – $50.00 Additional Per Shipment

Limited Access Locations – $250.00 Additional Per Shipment

Examples of destinations which may have limited access included, but are not limited to:

1. Individual (mini) storage units
2. Churches, Mosques, Synagogues, Temples, etc.
3. Colleges/Universities
4. K-12 schools, public or private
5. Commercial establishments do not open to walk-in public during normal business hours
6. Construction sites
7. Fairs or carnivals
8. Prisons
9. Military Base/Installations
10. Mine Sites
11. In the case of delivery, such a charge will include an initial notification to make delivery arrangements only if the Carrier is provided with the correct telephone number of the Consignee.

Class II Product Warranty

Battery Warranty Coverage