Shipping Procedure for Returns

Before returning any product(s), please request an RMA# (Return Merchandise Authorization) by filling out the form here, or you could also email us: support@esslifts.com.  Returns that do not have a valid RMA number will be refused. We will respond to your request within 1 to 2 business days with questions or instructions on the next step via e-mail.

Please note, that returns are subject to a restocking fee of up to 25% and the customer is responsible for the cost of return shipping.

Undamaged orders which are refused delivery will have shipping costs deducted from any refund. For freight orders that are refused, you will be charged shipping charges to your location, any storage fees by the freight company as well as return shipping charges.

Order Cancellation

If you wish to cancel an order, you will need to Contact Us immediately to process your request. If your order has already shipped, you will need to request an RMA# to return the order and you will be responsible for any shipping and restock fees.

Defective Items

All qualifying defective items can be exchanged for the same or similar item with NO restocking fee upon request. For some defects we may need you to confirm the defect with the manufacturer's technical support team. Many times, issues can be resolved over the phone with technical support.

Damaged Items

Customers are protected from any damages from shipping. We must be notified within 24 hours of the delivery date for any claims of damaged items. Any claims made after the 24 hours window will be rejected. If there is visible shipping damage, the receiver of the shipment must note on the delivery receipt before signing or the receiver may refuse the delivery. If there is concealed damaged we will need pictures of the packaging and the damage on the item in order to file a claim.

Wrong Item Shipped

If you received the wrong item, contact us immediately.

Ordered by Mistake

If you ordered by mistake and wish to return the item(s), you must submit a request for return within 72 hours There will be a 25% restocking fee assessed and the customer will be responsible for return shipping. After returning the item(s), the refund will include the total order amount minus any shipping charges and the restocking fee. All items must be in their original box and packaging in new condition. We recommend using shipping insurance when returning the item to the address specified in your return authorization approval (RMA) e-mail. If the merchandise arrives with shipping damage, it will be refused, and it will be the customer's responsibility to file a claim with the shipping carrier.